We are a small family business comprising of 1 Manager/Installer, Brett and 1 Director, Lisa.
Brett is an ex Sky Engineer and has 20 years’ experience of aerials and satellites. He worked for Sky for 10 years and then went on to be involved with the Digital switch over. Swad Aerials was originally started as a sole trader business 6 years ago and has continued to grow over this period building a very strong loyal customer base, gaining new customers along the way.
As the aerial and satellite business grew Brett spotted a gap in the local market for CCTV installation. This was when business really took hold and Lisa jumped on board to help with the admin side of things. We then branched out into Intruder alarms as we were getting so many requests due to them coming hand in hand with the CCTV systems.
As turnover grew it was necessary to become Limited and VAT registered 2 ½ years ago. Lisa was picking up the admin on weekends whilst still working part time in Finance.
Lisa studied Business Studies at College, has held various sales, marketing and admin roles, also working for the local Member of Parliament as a Caseworker for 6 years and gaining local awareness and customer service skills. Her previous role in Finance at Musk Engineering has given an insight into how to organise and document jobs from start to finish.
Over the last few months we have decided the business will benefit from Lisa being in the office/workshop and occasionally on site to assist on busier days whilst Brett is able to concentrate on the job at hand without having to take telephone calls and queries. This is all done via the office now. This will make the business more efficient.